Shipping policy

We offer shipping insurance on all orders through Route; to insure your package please make sure that shipping protection is enabled at checkout. If your package arrives damaged, but you did not choose to include Route protection there will be nothing we can do. By choosing not to include Route package protection, you are acknowledging that you accept responsibility should your item(s) arrive damaged. Theoria Records cannot issue a refund or a replacement for any items damaged in transit.

Please note: All vinyl is subject to minor cosmetic defects, cosmetic damages, or cosmetic differences due to the nature of the vinyl pressing and shipping process. Cosmetic defects or damage that does not impact the sound quality or playback of the vinyl itself is not covered by Route protection or by Theoria Records. There will be no reshipment or reimbursement available for minor cosmetic defects or damage to vinyl/vinyl sleeves.

Due to the unpredictability of handling in shipping, we cannot guarantee that CD or cassette cases will arrive undamaged, as they can crack and or break easily, even within adequate packaging. All items are guaranteed to leave our facility in perfect condition. There will be no reshipment or reimbursement available for cracks or defects of any kind on CD or Cassette cases.

Please see the list below for insured and uninsured shipping methods through UPS and USPS. Any insured methods are eligible for a claim to be filed with UPS/USPS, should your package be lost or damaged. We strongly encourage that you purchase Route for extra protection as the claims process through USPS and UPS can be long and drawn out.